On Thursday, July 26, I will be hosting a webinar sponsored by eRecruit on Metrics for the Staffing Industry. In this webinar, I will discuss how the right metrics portfolio can empower management decision making to ensure both short and long term competitiveness. It is important to understand that the right metric portfolio can help executives and leaders Measure Results Provide … Read More
SIA Executive Forum: The Most Direct Path to Greater Profits
On Wednesday March 14th, I will be presenting at the SIA Executive Forum on aligning your recruiting organization with your client buying patterns to improve profitability. The impact of effective alignment can be quickly realized in the bottom line results and are typically of a substantial scale. Why is the impact of improving operations so significant? Well, because delivery issues … Read More
Is Intuition Enough in the Staffing Industry?
Most successful executives I have worked with have an indefinable intuition for the business that drives their decision making. This ability presents itself in a variety of ways, but is best revealed when they are forced to make decisions for which there is no clear right direction. In those cases, the executive uses their best judgment and hopes for the … Read More
Behind The Wheel: Driving Excellence in Staffing Operations
Mike Cleland, staffing industry expert and Owner of Charted Path, is pleased to announce that his book, Behind the Wheel: Driving Excellence in Staffing Operations, is receiving excellent reviews throughout the industry.
Art of the Sale – Staffing Industry Review
Sales management is as much art as science. But there are three principles of sales management that can make your sales team more effective and help ensure you get the most from outside investments when you do decide to make them. The principles are sales strategy, the sales-focused organization and effective performance management.
Strong Managers Have a Balanced Perspective
Article Two in a Five Part Series: Several years ago I had a new recruiting manager come to me complaining that they couldn’t get their work done because they kept getting interrupted. In an attempt to learn more about the predicament, I asked for more details. He then began to craft for me a laundry list of fires he had … Read More
Why the Status Quo Isn’t Good Enough
If you don’t like change, you will like irrelevance even less. General Erick Shinseki An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage. Jack Welch The majority of people hate change. Change increases uncertainty, impacts trust, challenges relationships, and if poorly implemented can make people fearful of the future. It is these … Read More
Building a Balanced Metrics Portfolio
As a staffing organization grows, management relies on metrics to provide the visibility necessary to ensure the company is staying on the right track. How effectively an organization develops these metrics has a direct impact on critical management decisions, and thereby, on company performance in both the short and long term. Because the staffing industry relies on individual performance, most … Read More
In Case You Missed It: Metrics that Matter
A couple months ago I was given the opportunity to present on metrics at the SIA conference in Miami. I have had several requests for the presentation, so it is now available on the website. You can listen to the presentation or view in pdf format here. Some of the topics covered in the Metrics that Matter presentation are: The role … Read More
Relationships Still Rule, But…..
Back in the early 90s when I entered this business, I was exposed to a simple yet accurate description of the staffing industry by Al Dubuc of Oz Enterprises- “People selling people to people”. The crux of that definition was that this business runs on the strengths of one-on-one relationships with clients and consultants. However, as clients have changed how … Read More