On Thursday, July 26, I will be hosting a webinar sponsored by eRecruit on Metrics for the Staffing Industry. In this webinar, I will discuss how the right metrics portfolio can empower management decision making to ensure both short and long term competitiveness. It is important to understand that the right metric portfolio can help executives and leaders Measure Results Provide a Leading Indicator Identify Operational Weaknesses Reveal Investment Opportunites Drive Individual Accountability Measure Change In this webinar, we will discuss Financial Metrics as well as Personnel Metrics and Operational Metrics. The Operational Metrics will include both the Sales and Delivery Model. Once the right metrics portfolio is in place, the metrics can help quantify change, determine if change is feasible, provide data for effective change management and hold all levels of the organization accountable. I look forward to having you join us on this Metrics Webinar. Mike Cleland President, Charted Path
Building a Balanced Metrics Portfolio
As a staffing organization grows, management relies on metrics to provide the visibility necessary to ensure the company is staying on the right track. How effectively an organization develops these metrics has a direct impact on critical management decisions, and thereby, on company performance in both the short and long term. Because the staffing industry relies on individual performance, most staffing companies have a system of metrics in place. However, having an incomplete portfolio of metrics can undermine growth since it can misdirect management on solving the wrong problems which can further undermine performance. The metrics we use act as the lens in which we view the business, so it’s important to ask ourselves does the lens we use accurately represent reality? Too often the answer is no. Of all the assessments I have done there is always one common theme, the problems I am asked to evaluate are often not the key issues that need to be addressed. These disconnects between perceived and real problems stem from either a lack of correct metrics or inaccurate interpretation of what the metrics are saying. Common sources of a poor metrics portfolio include: Not Aligning Metrics to the Company Strategy: Many companies … Read More