Most staffing managers will admit that even though business continues to grow, that growth is not a cause for unbridled optimism. The staffing industry faces headwinds that are driven from multiple forces beyond its direct control. Clients continue to ask for more while paying less; new regulations and stronger enforcement of existing regulations increase the cost of doing business; and the changing face of technology challenges how we must leverage the talent pool, which is the very essence of our service. Complicating all of this is an economic recovery that is tenuous at best. All these factors mandate that staffing companies develop strong managers who can rise above the inertia of the status quo and develop and implement high-impact operational improvements to ensure long-term sustainability.